Refund policy

At VELVETSECRETX, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the following Returns & Refunds Policy.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in their original condition

  • Have all original tags attached

  • Be returned in the original packaging, when reasonably possible

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

For hygiene and product safety reasons, certain items may not be eligible for return. These may include:

  • Items marked as final sale

  • Gift cards

  • Items that have been worn, washed, altered, or damaged after delivery

  • Personal or hygiene-sensitive items where applicable

Please review the product description before placing your order.

How to Start a Return

To request a return, please contact our customer support team at info@velvetsecretx.com.

Please include the following information in your request:

  • Your order number

  • The name of the item(s) you wish to return

  • The reason for your return

  • Photos of the item if it is damaged, defective, or incorrect

Please do not send your return before receiving instructions from our customer support team.

Return Shipping Costs

Unless the item you received is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

If a return is approved due to an error on our part, we will review the situation and provide appropriate instructions regarding the return.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive returned items that are sent without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed and reflected in your account, depending on your payment provider or financial institution.

Shipping fees and other non-refundable charges, if applicable, may not be included in your refund unless otherwise required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@velvetsecretx.com.

To help us review the issue, please provide your order number and clear photos of the item and packaging when applicable. We will review your request and work with you to find an appropriate solution.

Exchanges

At this time, we may not offer direct exchanges. If you need a different size, color, or style, please contact us for assistance. Depending on availability and your eligibility, we may recommend returning the original item and placing a new order.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to assist you before the order has been processed or shipped.

Once an order has been processed or dispatched, we may no longer be able to cancel or modify it. In this case, you may submit a return request in accordance with this policy after receiving your order.

Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact us:

VELVETSECRETX

Email: info@velvetsecretx.com

Phone: +1 213 542 5587

Address:
1054 Alice St
Zanesville, OH 43701
United States

Thank you for shopping with VELVETSECRETX. We appreciate your business and are committed to providing helpful support throughout your shopping experience.