Shipping Policy

Thank you for shopping with VELVETSECRETX. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains our order processing times, shipping options, estimated delivery times, and other important shipping information.

Order Processing

Please allow 1–3 business days for your order to be processed before it is shipped.

Orders are generally processed Monday through Friday, excluding weekends and public holidays. During busy periods, promotional events, or holidays, processing times may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Options & Delivery Times

We currently offer the following shipping options:

Standard Shipping

Estimated Delivery Time: 7–15 business days
Shipping Cost: $10 for orders under $60
Free Shipping: Available for orders of $60 or more

Express Shipping

Estimated Delivery Time: 3–5 business days
Shipping Cost: $20 for orders under $100
Free Express Shipping: Available for orders of $100 or more

Please note that delivery times are estimates and begin after your order has been processed and shipped.

Shipping Destinations

VELVETSECRETX currently ships to addresses within the United States.

We are unable to ship to certain locations, including P.O. boxes or other restricted addresses, when delivery carriers do not support these destinations.

Order Tracking

Once your order has been shipped, tracking information will be provided by email when available. Please allow some time for tracking information to become active after your order has been dispatched.

Delays and Unexpected Circumstances

While we work hard to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Carrier delays
Public holidays
High shipping volumes
Incorrect or incomplete shipping information

VELVETSECRETX is not responsible for delays caused by shipping carriers or events outside of our reasonable control.

Incorrect Shipping Information

Please make sure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at info@velvetsecretx.com. We will do our best to assist you before your order is shipped. Once an order has been dispatched, we may not be able to make changes to the delivery address.

VELVETSECRETX is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team at info@velvetsecretx.com as soon as possible. We will review the situation and work with you to find an appropriate solution.